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If you want to form a strong rapport with clients, bring them into a warm environment, says New York magazine.
A study from the University of Toronto shows that warmth generates positive feelings, like inclusion and generosity, while the cold is felt as negative and lonely.
Read: Clients, advisors disagree on what drives their relationships
Tactics like offering clients warm drinks and keeping your office temperature on the warm side will help clients feel more comfortable.
Read more here.
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