OBSI has released its annual report for 2014. Here are the highlights:
- 252 case files ended with monetary compensation to the client, worth a total of $4,264,201. This represents 33% of all closed case files.
- 14% of banking complaints (31 of 223) and 42% of investment complaints (252 of 531) ended with monetary compensation.
- 9 complaints ended in some form of non-monetary restitution, four banking and five investment complaints.
- 8 case files ended with firms refusing to compensate their clients, representing 1.1% of all closed files.
Here’s where complaints are coming from:
Ontario – 51%
British Columbia – 17%
Québec – 12%
Alberta – 8%
Manitoba – 5%
Saskatchewan – 3%
Nova Scotia – 2%
Read: OBSI defends naming and shaming
New Brunswick – 1%
Newfoundland and Labrador – 1%
International – 1%
Prince Edward Island – 0%
Nunavut – 0%
Northwest Territories – 0%
Yukon – 0%