Canadians have complaints about banking, but their top gripe is paying fees, finds a PC Financial survey. And while 79% identify low or no fees as the definition of good banking, just 35% say their bank delivers that experience.

Further, 59% would switch banks to save money.

Read: The best way to own Canadian banks

The survey also finds Canadians’ banking habits are changing, with 83% saving time by banking on the Internet compared with just 61% visiting their bank branches.

Read: Which banks are Canada’s best?

“Canadians are busier than ever, and they want to spend less time banking and more time enjoying the good things in their lives with their families,” says Barry Columb, president of President’s Choice Bank. “With Canadians moving online and looking to save both time and money, it’s not surprising that so many are switching banks.”

Read: Bank head bought condo with bailout cash

Additional findings include:

  • Fees top Canadians’ list of frustrations (71%), followed by surprise costs (42%);
  • A good bank is one that makes banking easy and helps simplify their lives (49%);
  • Canadians would switch their banks if they found one that offered additional rewards (31%); and
  • 74% describe their banking personality as organized, claiming they “know where their money is and why they’ve put it there.”