“Voice biometrics” analyzes more than 100 characteristics, such as pitch and accent, in a regular conversation.
RBC will be introducing a new technology that helps identify clients who call the bank’s call centers, reports Canadian Insurance Top Broker.
“Voice biometrics” analyzes more than 100 characteristics, such as pitch and accent, in a regular conversation. Read more.
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Report finds the technology is being used to segment clients and generate insights