David McKay’s total compensation was $13.7 million in 2019
The bank's CEO earned $12.6 million in total compensation, down from $13.3 million in 2018
The bank enjoyed record earnings in its capital markets division
Escalating a complaint is complex and cumbersome, the regulator says
Customer satisfaction with digitally delivered advice increased
CEO Victor Dodig said in a memo to staff that the bank needs to keep a "careful eye on costs"
Key topics include direct banking, mortgage stress tests and financial planning
Non-investment-grade loans now represent 50% of the big Canadian banks’ aggregate loan portfolios
Automating tasks can lead to more meaningful work and client relationships, Accenture says
It's the latest Canadian bank to sell business units operating in the region