Keyword: Client engagement

1115 results found

Though most clients need help saving for retirement, those aged 34 to 40 are particularly vulnerable to life getting in the way of those plans, finds a TD survey. In fact, 74% of respondents say they’d like to save more, but everyday financial obligations take precedence. Read: Canadians aren’t making saving a priority: survey Common […]

  • By: Staff
  • December 4, 2017 August 21, 2018
  • 10:42

On average, a millennial advisor offers 5.1 planning services, compared with 4.6 for both gen X and boomer advisors

  • By: Staff
  • November 30, 2017 August 21, 2018
  • 14:34

Investing isn’t the number-one financial priority of young Ontarians, reveals OSC research. While most young Ontarians save (80%), fewer than half (47%) invest. (The study is based on those aged 18 to 36.) Reasons cited for not investing include: having other financial priorities (68%), not having enough income or savings (66%), not knowing enough about […]

  • By: Staff
  • November 27, 2017 August 21, 2018
  • 10:54

Helping clients stick to their budgets could prove challenging because many perceive budgets negatively, reveals a survey by Meridian Credit Union. Despite understanding the upside of cash-flow planning, 44% of Ontarians with budgets say budgeting causes too much stress. And 39% admit they tend to avoid dealing with their financial situations. Perhaps a contributing factor […]

  • By: Staff
  • November 27, 2017 August 21, 2018
  • 10:45

Clients increasingly say their advisors improve their return on investment (ROI), reveals a Pollara report commissioned by IFIC. Read: Can you deliver investors’ return expectations? The proportion of clients who strongly agree with this statement increased to 47% in 2017 from 39% last year. Read: How to increase returns by 1.5% The question is, do […]

  • By: Staff
  • November 22, 2017 August 21, 2018
  • 14:34

Canadians’ lack of financial confidence might prevent them from getting appropriate financial help, reveals a survey by the Financial Planning Standards Council (FPSC). Survey results suggest that advisors must thoroughly question clients to ascertain what advice they’re looking for. For example, more than one-fifth of Canadians with financial planners say they might not ask for […]

  • By: Staff
  • November 20, 2017 August 21, 2018
  • 13:48

In the first 10 minutes of a meeting, your client says: We went leaf-peeping on the Cabot Trail. We had a great time but our B&B was horrible. I could do it so much better! At that moment Ask your client about her trip, whether the colour was at its peak and why her B&B […]

In 2016 investment complaints to the Ombudsman for Banking Services and Investments (OBSI) were up 17% from the previous year. Better online service might help clients with complaints feel less frustrated: OBSI has launched a new website, which includes a “simplified” complaint process for clients, says the ombudsman in a release. The overall complaint process […]

  • By: Staff
  • November 15, 2017 August 21, 2018
  • 15:49
Data infographic set

Part of providing value to clients is presenting information clearly, visually and concisely. Many advisors rely on PowerPoint for such presentations, but there’s another option out there. Microsoft has launched a cloud-only presentation app called Sway. It allows you to create a web-ready presentation quickly, either from scratch or using an imported Word document, OneNote […]

  • By: Kevin Cork
  • November 14, 2017 June 30, 2023
  • 14:03

Ready to add to your book of private clients? At its national conference in Toronto, the Portfolio Management Association of Canada (PMAC) held a session on serving private clients. (The target client was defined as having more than $1 million in investable assets, not including equity in real estate or private business.) “The majority of […]

  • By: Staff
  • November 8, 2017 September 12, 2018
  • 17:29