Governance changes follow consultation and independent review
The IAP is also pushing for reforms to the dispute resolution process
FCAC charged with selecting single, external complaints body
OBSI, ADR Chambers report double-digit increase in case openings
It remains up to regulators to act on long-standing recommendation
Promises for action on OBSI have repeatedly gone unmet, however
Jensen joined OBSI's board and is tapped to be the next chair
OBSI’s Joint Regulators Committee said client compensation has fallen $1.3 million short of the recommended payout over three years
Reporting changes will be rolled into a bigger project on complaints, investigations
Both the number and average size of successful complaints about investment firms dropped in 2020